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This exam includes three steps. • In Step 1, you’ll list multiple methods for ga

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This exam includes three steps.
• In Step 1, you’ll list multiple methods for gathering information about the problem
and explain what kind of information you hope to gather from each.
• Step 2 contains two parts.
• In Part A, you’ll create two lists of potential survey questions, one for employees
and one for clients.
• In Part B, you’ll publish a letter to the branch manager ahead of your visit.
Steps are listed on page 63, There are 3 steps to this but step 3 was already completed

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