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Case study on Delta airlines
Please provide details on one of the information systems that has been implemented in the area of human resources, sales/marketing, customer service, reservations, maintenance, or operations. That has resulted in the airline gaining a competitive advantage over its competitors. Touch on how the utilization of the information system has assisted the airline’s management or employees in making better decisions, improving the business processes, and attracting or retaining customers.
Please use “Information technology for management” 12th edition by E. Turban, C. Pollard, and G.Wood for one of the references to the information system. Thank you.